Product (Target): Enterprise Peer Coaching

Target Enterprise Peer Coaching
Achieved 15% participation growth in program from 2021 to 2022. Achieved 98% positive impact on fulfillment across enterprise.

• Implemented Single Sign-On (SSO) authentication process for program, eliminating password administration efforts and saving 200+ hours of administration cost per year.

• Reduced employee turnover 10+%, and key performance indicators for growth, satisfaction and connection.

• Managed application design backlog, allowing for custom and multi-modal features and Go-To-Market Strategy expanding program into mentoring space.

• Developed expanded product-market fit to service targeted user stories in logistics, call center and store leadership teams, transforming peer coaching into enterprise-wide initiative.

Just a few highlights:

• Program Growth: Presided over a period of 15% program growth and the unique challenges of COVID 19

• Engagement Management: Managed the vendor relationship with our technology partners

• Marketing: Program marketing and brand strategy

• Data Integration: Program data integration with internal Target systems

• Data Analysis: Gathered and analyzed program data and coordinated with HR Analytics team for deeper program insights

• Program Improvement: Developed the business case for SSO integration with technology vendor streamlining program participation

• Client Consulting: Consulted with teams outside HQ, expanding peer coaching to call center and logistics teams